Privacy Policy
Last updated: September 2026
MPS Pest Solutions respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, request a quote or use our pest control services.
Information We Collect
When you contact or engage MPS Pest Solutions, we may collect personal information such as your name, phone number, email address, residential or business address, service location, details about your pest control enquiry, booking information and any other information you choose to provide.
We may also collect information about how you interact with our website, such as your device, browser, IP address and website usage information through cookies or analytics tools where applicable.
How We Collect Your Information
We generally collect personal information directly from you when you:
Submit an enquiry or quote request through our website
Contact us by phone, email, SMS or social media
Book or receive one of our pest control services
Communicate with our team
Provide feedback or reviews
Interact with our website or online advertising
How We Use Your Information
We may use your personal information to respond to enquiries, provide quotes, arrange and deliver pest control services, manage bookings, communicate with you about your service, process payments and maintain business records.
We may also use information to improve our services and website, respond to feedback or complaints and, where permitted, send relevant service updates or marketing communications.
Where we send commercial electronic marketing messages, we will comply with applicable Australian spam laws, including requirements relating to consent and unsubscribe options. (ACMA)
Sharing Your Information
MPS Pest Solutions does not sell your personal information.
We may disclose information to trusted third parties where reasonably necessary to operate our business or provide our services. This may include website and IT providers, payment providers, booking or customer-management platforms, professional advisers and other service providers.
We may also disclose information where required or authorised by Australian law.
Some third-party platforms or technology providers we use may store or process information outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled appropriately.
Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors use the website, improve its functionality and measure the performance of our marketing.
You can usually control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.
Protecting Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
While we take appropriate precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may contact MPS Pest Solutions if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request.
Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below.
We will review your concern and aim to respond within a reasonable timeframe.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations. The latest version will be published on our website with the updated date.
Contact Us
If you have any questions about this Privacy Policy or how MPS Pest Solutions handles personal information, please contact us:
MPS Pest Solutions
Phone: 0404 226 622
Email: admin@mpspestsolutions.com